Refund policy
Last updated: June 5, 2026
Who issues refunds
RingTheTill is a payments platform built on Stripe Connect. Each business using RingTheTill is the merchant of record for their own invoices. The business — not RingTheTill — decides whether to refund a payment.
Requesting a refund
If you paid an invoice and want a refund, contact the business that sent you the invoice first. If they can't be reached or refuse without cause, open a dispute on the invoice page and we'll help mediate.
Platform fees on refunds
When a business refunds you in full, RingTheTill's 2% platform fee is also refunded. Stripe's processing fee is non-refundable per Stripe's policy.
Chargebacks
You may also dispute a charge directly with your card issuer. Chargebacks are handled by Stripe and can take 60–90 days.
Help
Contact us if a business hasn't responded within 5 business days.